Frequently asked questions

A print-ready PDF is a finished file prepared at the page size and page count you intend to print, with the content already checked and no design edits still required. PrintSimple analyses the uploaded file and shows compatible print options based on what it finds. Before checkout, review the file preview and your selected print setup to make sure the content and result are what you expect.

PrintSimple currently accepts PDF files only. A PDF keeps the pages, size, and print setup together in one file so the online builder can check page count, dimensions, orientation, and PDF page boxes consistently. If your artwork is currently in another format, export or save it as a PDF before uploading it to PrintSimple.

PrintSimple first looks for an active paper size that exactly matches your file. If there is no exact match, it may use the smallest active standard size that can safely contain the uploaded dimensions. If no supported size can contain the file, standard print options will not be shown and the job may need manual follow-up.

Trim size is the intended finished size after cutting. Bleed size describes the extra artwork area outside that finished edge, while Media size describes the full PDF page. Crop size controls the area a PDF viewer displays, but it does not reliably declare the intended finished print size. PrintSimple prefers an explicit Trim size. If no Trim size is declared, a consistent Media size may be used only when it exactly matches an active standard paper size. A non-standard PDF without an explicit Trim size needs to be exported again so PrintSimple does not guess, crop, or resize the artwork.

PrintSimple prices and prepares each online print job from one reliable finished size and orientation. Mixed page sizes, mixed orientations, or inconsistent page boxes can require manual rotation, scaling, cropping, or imposition decisions that the online builder deliberately does not make. Export a new PDF with one consistent page setup throughout. PDF/X-4 is a useful print-exchange option when your design software supports it, but PrintSimple does not require PDF/X or claim full production preflight during this browser check.

PrintSimple reads details such as your file type, page count, dimensions, and orientation. It then compares those details with the active print catalog and shows only compatible product families and options. Important compatibility and pricing rules are checked again by the server before checkout, so unsupported combinations cannot rely on browser selections alone.

PrintSimple uses PDF files so page count, finished size, orientation, and page-box information can be checked in a predictable way before checkout. Other file formats are not accepted for customer print-job uploads. Convert or export the artwork to PDF first, then upload that PDF.

Start by uploading and previewing your file. PrintSimple analyses it, shows compatible print outcomes, and guides you through the relevant size, stock, finishing, quantity, and fulfilment choices while updating the price. Add the configured print job to your cart, review the order, choose pickup or delivery where available, and proceed to payment. Options that do not apply to your file or selected outcome are hidden where possible.

Yes. You can add multiple print jobs to the cart and pay for them together as one order. Each print job keeps its own file, print configuration, validated pricing details, and production progress inside that order.

Yes. You can type the exact whole-number quantity you need. If the entered quantity is below the minimum for the selected paper size, PrintSimple will use that minimum instead. The suggested quantity buttons are shortcuts based on the active pricing setup; they do not prevent you from entering your own quantity.

A reorder is checked against today's active catalog, compatibility rules, pricing, tax, fulfilment settings, and any discount currently available to your account. Your previous order keeps its original price for your records, but PrintSimple does not reuse that historical price for a new order.

Your initial file preview and print configuration happen in the browser before the file is stored as part of an order. When you start checkout, PrintSimple uploads the file, validates the job again, and creates the order before sending you to Stripe for payment. If payment is not completed, that created order may still remain in the system.

Yes. You can use the upload-first builder and complete checkout without signing in or creating an account first. PrintSimple asks for your contact email before payment so the order can be identified and, after eligible paid guest orders, connected to your account when you later sign in with that same verified email.

PrintSimple calculates your live price from the print job you configure and the current business settings. GST, delivery, and rush charges are shown separately where they apply. Before payment starts, checkout recalculates the important pricing details on the server so the final order does not rely only on the price shown earlier in your browser.

Yes. You can choose pickup or delivery when those options are available for the order. The live builder and checkout show the current fulfilment choices and any applicable charges. Delivery requires a valid Australian delivery address before checkout can continue.

Sign in and open PrintDesk to view the customer-visible production progress for your print jobs. Delivery jobs can show dispatch, courier, and tracking details when they have been recorded. Pickup jobs show when they are ready and when pickup has been confirmed.

If a replacement file is needed, the print job pauses at file checking and PrintDesk shows an action request explaining what to upload. After you sign in and submit the replacement through that request, the same print job returns to file checking. You do not need to create a new order for the replacement.

My Files is the signed-in workspace for retained files you have previously uploaded. You can check whether a file is still available, preview or download it, see its linked print-job history, and start supported reorder actions. My Files is file-first and separate from your order history in PrintDesk. It is not intended to work like a general folder or document-storage system.

Start fresh opens the retained file in the current builder. PrintSimple keeps previous configuration values where they still fit today's options, and you can edit the setup before continuing. Quick reorder attempts to reuse one previous print-job setup, validates it against current rules and pricing, and adds it straight to the cart only when the replay is still safe.

A previous setup may no longer match today's active catalog, compatibility rules, or pricing path. When PrintSimple cannot replay the old setup safely, it opens the current job builder with your retained file and any still-valid configuration instead of silently changing the job or adding an invalid setup to the cart.

A manual lifecycle reset becomes available when the file enters its one-month reminder period, while it is still retained and reusable. Each retained file can use up to three manual resets. A successfully paid reorder can also reset the file lifecycle without using one of those manual resets.

You can delete a retained file when no active print jobs still depend on it. Deleting the retained file removes its preview, download, and reuse access from My Files. It does not erase the historical order or print-job information linked to that file.

PrintDesk is your signed-in, order-first workspace. It brings together active print jobs, customer action requests, production progress, completed-order history, and statements. My Files remains a separate file-first workspace for retained uploads and reorder actions.

Use the customer sign-in action and enter the same email address used for your paid guest order. PrintSimple sends a verification code to that email, which you enter to finish signing in. A first-time customer account can be created only when the verified email matches an eligible paid guest order or an account already created by staff.

Sign in to PrintDesk to reopen customer-facing order documents from the relevant order or statement area. Order confirmations and available tax invoices open as a preview first, with a PDF download option where supported.

RCP is PrintSimple's account-linked recognition program for eligible returning customers. It uses your recent paid-order activity to determine the RCP level and eligible print discount currently active for your account. RCP works automatically without points, vouchers, or rewards that need to be claimed.

Each active RCP level has its own paid-spend and order-activity requirements, along with an eligible print discount. When your recent paid-order activity meets an active level's requirements, that level becomes available to your account automatically. Level names, requirements, discounts, and which levels are active can change as PrintSimple reviews the program.

Automatic RCP qualification looks at your eligible paid print spend and paid-order activity during the most recent 365 days. Delivery, tax, and other excluded amounts do not count as eligible spend. Your account shows the RCP level and discount currently active for you.

Your RCP discount applies to eligible print pricing. It does not apply to delivery or tax, and some print products may be excluded. RCP does not normally stack with another percentage discount. Where more than one eligible percentage discount is available, PrintSimple applies the best single discount allowed for the job and shows the final result in the price summary.

Yes. RCP uses a rolling 365-day view of eligible paid-order activity, so your level can move up, stay the same, step down, or become inactive as that recent history changes. Your account shows the RCP level and discount currently active for you.